Human Resources Advisor

Glasgow, United Kingdom

Posted: 02 September 2021

Contract: Permanent, Full Time

Salary: Competitive/Depending on Experience

Twig Education creates incredible, inclusive Science, Technology, Engineering, and Mathematics (STEM) learning experiences full of aha! moments that students remember forever. We couldn’t do this without creative and passionate people who challenge and inspire each other. 

That’s where you come in! Working for Twig means getting the chance to use your talents to the fullest, doing work that makes the world a better place in an environment where your contributions get noticed. 

Twig launched in 2011. Our resources, created in collaboration with Imperial College London and Stanford University, are now used by millions of teachers and students in over 60 countries and with over 20 different languages. This success didn’t happen by accident.  We hire talented individuals, give them the chance to shine, and recognise the impact they make on Twig and on the lives of students across the globe. We’re here to change the world of STEM education. Want to join us?

Job Role

You are joining Twig at an exciting time when we are developing a new HR function for the company to support business growth and the wellbeing of its people.  You will provide business as usual advice and support to staff and managers on all HR processes. Reporting directly to the Director of HR, you will support the team in implementing the newly developed HR strategy, streamlining all HR processes and systems and developing an HR service level agreement.   You will play a significant part in the development of HR systems solutions and processes to provide a consistent and high quality end user experience.

In order to be successful in the role, you must have considerable experience in an HR advisory and administration role including HR systems.  You must be able to apply your knowledge of employment law and experience to advise confidently on all employee relations cases.  You will be expected to work autonomously and at the same time collaborate with the team and ensure consistency of approach.  You must be able to support staff and managers on all employee lifecycle stages including recruitment, onboarding, performance management and offboarding.  You will be able to display empathy and resilience.  You will also be able to develop and maintain positive working relationships based on trust and respect while challenging constructively.

Key Responsibilities

 Guide and support Twig employees and managers in line with employment legislation, policies and best practice on a range of people issues, including conflict resolution, equalities and reward

  • Provide advice, support and administration to managers in absence management and employee relations
  • Assist managers at all stages of recruitment including preparation of job descriptions, advertising, online applications, arranging assessments and job offers to ensure good and consistent experience of all end users
  • Develop and continuously improve the employee onboarding process which facilitates high engagement and performance
  • Support and coach line managers to effectively manage their teams using HR policies, processes and systems
  • Work closely with Payroll colleagues to ensure database and pay is accurate and there is an audit trail 
  • Process all employee lifecycle administration including new starts, movers, leavers, contract changes, etc. 
  • Develop and improve the HR system (currently People HR)
  • Lead and assist on HR policy development and review to ensure they are legally complaint and conducive to high performance
  • Work as part of a small HR team to streamline and improve HR processes to ensure they are effective, efficient and consistent
  • Independently manage and prioritise a diverse workload
  • Frequently work on own initiative and use judgment
Skills and Experience
  • A professional HR degree or working towards one
  • CIPD membership or equivalent substantial HR experience
  • A minimum of 5 years generic HR experience
  • Strong understanding of the UK employment legislation
  • Ability to apply practical solutions which are legally compliant
  • Ability to facilitate difficult conversations and manage conflict resolution
  • Proven HR administration skills
  • Numeracy skills
  • Excellent written and verbal communication skills
  • Excellent influencing skills
  • Ability to work collaboratively as part of a team
  • Ability to work on own initiative and use judgment
  • Strong organisational and prioritising skills
  • Ability to develop positive working relationships in context of having to provide constructive challenge
  • Empathy, emotional intelligence and resilience
  • Well developed skills to analyse, diagnose, research and build solutions
  • Proven record of working in an environment where observing confidentiality is key
  • High level of integrity 


What’s in it for you?

Your job will offer diversity and fulfillment as well as professional and personal development.  Twig has an open, fair, relaxed and flexible culture where hard work is recognised and rewarded.  Benefits of working at Twig include:

  • Salaries are competitive
  • Flexible working arrangements
  • Cycle to Work scheme
  • Health Shield cashback plan
  • Generous holiday allowance including birthday off
  • Office in an attractive location
  • Being part of a lively, fun team
Work Environment

It is expected that the post holder will be based in the Glasgow office for a minimum of three days per week.  Homeworking will be allowed for the remaining two days with the postholder being responsible for ensuring they have a suitable working space which supports high performance.

Equal Opportunities Statement

Twig is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Think you might fit this role?

To submit your CV and a covering letter or to find out more please contact Jaclyn Needham at FWB Park Brown on: or call 0131 539 7087.

Not the role you are looking for? No problem!